Assistant Operations Manager

Company: transdevna
Location: Vallejo
Posted on: June 24, 2022

Job Description:

Overview:The Assistant Operations Manager is responsible for overseeing all functions listed in the dispatcher and Operators job description and ensuring that all dispatchers and Operators adhere to those requirements. The Asisstant Operations Manager is empowered to make decisions in critical situations such as vehicle accidents and Operator and Dispatch incidents. The primary responsibility of the position is to monitor the activities of the dispatchers and Operators and ensure continuous manning of all stations and functions of Centralized dispatching.Responsibilities:Key Responsibilities:
Ensure that all dispatchers fulfill the obligations of their job description.
Ensure that all dispatchers display the maturity and professionalism that is expected not only under Transdev policy, but also in deference to our position as guests in our client's facility.
Conduct on-going training to ensure dispatcher compliance to company needs.
Ensure that all stations and functions are continuously manned (coordinates breaks and assigns replacement personnel as necessary).
Ensure that all routes lunch on time and remain on time.
Monitor activity on the Call Manager to ensure that dispatchers are responding to inbound calls promptly.
Monitor AVL screen to ensure that dispatchers identify and compensate for late running routes.
Notify all appropriate management personnel of all incidents and accidents.
Ensure that standby personnel are accounted for and utilized appropriately.
Refer disciplinary matters to appropriate operations or human resources personnel.
Counsel employees and refer payroll or other administrative issues to appropriate management personnel.
Interface with Maintenance Department at Provider offices to accomplish roadside assistance.
Interface with Safety Department, and Operation Department to fully document incidents and accidents via Accident/Incident Notification Forms.
Troubleshoot technical problems with GPS or cellular communication equipment (Client and Transdev IT Department).
Supervises A.M./P.M. sign in boards to ensure all routes run on time.
Monitors radio communications during route times. Ensures that delays in service are recorded and communicated to the customer. In addition, makes sure all accidents or breakdowns are handled appropriately.
Monitor's operator absence and tardiness. Initiates appropriate disciplinary action in a manner consistent with company/location policy.
Is available at the dispatch counter to assist operators with questions or problems. Supervises the communication of operator concerns or route changes with the Customer.
Assists the Customer Service manager in meeting customer requirements. Follow up on all customer issues in a timely manner.
Monitors the master sign in sheets and equipment list to make sure all operator changes, equipment changes, and report times are current and accurate.

Work a flexible schedule (possible weekends)

Other duties as required.Qualifications:Education, Licensing, and Certifications Required:

• High school diploma or equivalent, such as GED, required
  
  Class B or higher Commercial Driver's License with Passenger endorsement and Air brake endorsement required
  Experience:
  
  • 3 or more years of relevant transit supervisory experience required
    Skills and Knowledge Required:
    
    • Thorough knowledge of basic laws, ordinances and regulations underlying the transit operation
    • Thorough knowledge of the methods of operation of the transit system's staff and operational departments
    • Working knowledge and proficiency with Microsoft Word, Excel and relevant database programs
    • Good written and oral communication skills
    • Ability to organize and perform work efficiently; strong attention to details
    • Ability to work effectively with labor; may include labor grievances and negotiations
      
      Travel requirement outside of immediate area (as a percent) Pre-Employment Requirements:
      
      • Drug testing and background check
      • Testing related to job requirements
      • Must be able to maintain a DOT medical card
        
        Physical Requirements:
        
        • Must be able to work shifts or flexible work schedules as needed.
        • Regularly required to stand; walk; use hands to manipulate, handle or feel; reach with hands or arms; and talk or hear. Frequently required to sit. Occasionally required to climb or balance; stoop, kneel crouch or crawl; and smell. Occasionally required to lift up to 25 pounds.
        • Up to 30% of the workday is spent outdoors monitoring service on routes, transit facilities, and company locations. Must be able to work in extreme heat and cold and in a damp environment with moderate noise.
        • Remaining work is accomplished in an office or in a cubicle space equipped with a telephone and computer; time is spent sitting, typing, or looking at a computer.
          
          About Transdev:
          
          Based near Chicago, Transdev is the largest private-sector operator of multiple modes of transit in North America, including bus, rail, streetcar, paratransit, and shuttle services. Transdev is committed to being the trusted partner of cities and transit authorities through quality execution and innovations in mobility. Its parent company, Transdev Group, is a leading global operator and integrator of mobility operating in 17 countries and provides passengers every day the freedom to connect to what they care about in their cities. www.transdevna.com
          
          The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
          
          The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
          
          Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
          EEO is the Law Poster:
          
          Drug free workplace
          
          If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check. Associated topics: fertilize, forklift, fork lift, garden, manage, manufacture, plant, prune, scanner, transplant

Keywords: transdevna, Vallejo , Assistant Operations Manager, Executive , Vallejo, California