Assistant Operations Manager
Posted on: June 24, 2022
Overview:The Assistant Operations Manager is responsible for
overseeing all functions listed in the dispatcher and Operators job
description and ensuring that all dispatchers and Operators adhere
to those requirements. The Asisstant Operations Manager is
empowered to make decisions in critical situations such as vehicle
accidents and Operator and Dispatch incidents. The primary
responsibility of the position is to monitor the activities of the
dispatchers and Operators and ensure continuous manning of all
stations and functions of Centralized
Ensure that all dispatchers fulfill the obligations of their job
Ensure that all dispatchers display the maturity and
professionalism that is expected not only under Transdev policy,
but also in deference to our position as guests in our client's
Conduct on-going training to ensure dispatcher compliance to
Ensure that all stations and functions are continuously manned
(coordinates breaks and assigns replacement personnel as
Ensure that all routes lunch on time and remain on time.
Monitor activity on the Call Manager to ensure that dispatchers are
responding to inbound calls promptly.
Monitor AVL screen to ensure that dispatchers identify and
compensate for late running routes.
Notify all appropriate management personnel of all incidents and
Ensure that standby personnel are accounted for and utilized
Refer disciplinary matters to appropriate operations or human
Counsel employees and refer payroll or other administrative issues
to appropriate management personnel.
Interface with Maintenance Department at Provider offices to
accomplish roadside assistance.
Interface with Safety Department, and Operation Department to fully
document incidents and accidents via Accident/Incident Notification
Troubleshoot technical problems with GPS or cellular communication
equipment (Client and Transdev IT Department).
Supervises A.M./P.M. sign in boards to ensure all routes run on
Monitors radio communications during route times. Ensures that
delays in service are recorded and communicated to the customer. In
addition, makes sure all accidents or breakdowns are handled
Monitor's operator absence and tardiness. Initiates appropriate
disciplinary action in a manner consistent with company/location
Is available at the dispatch counter to assist operators with
questions or problems. Supervises the communication of operator
concerns or route changes with the Customer.
Assists the Customer Service manager in meeting customer
requirements. Follow up on all customer issues in a timely
Monitors the master sign in sheets and equipment list to make sure
all operator changes, equipment changes, and report times are
current and accurate.
Work a flexible schedule (possible weekends)
Other duties as required.Qualifications:Education, Licensing, and
- High school diploma or equivalent, such as GED, required
Class B or higher Commercial Driver's License with Passenger
endorsement and Air brake endorsement required
- 3 or more years of relevant transit supervisory experience
Skills and Knowledge Required:
- Thorough knowledge of basic laws, ordinances and regulations
underlying the transit operation
- Thorough knowledge of the methods of operation of the transit
system's staff and operational departments
- Working knowledge and proficiency with Microsoft Word, Excel
and relevant database programs
- Good written and oral communication skills
- Ability to organize and perform work efficiently; strong
attention to details
- Ability to work effectively with labor; may include labor
grievances and negotiations
Travel requirement outside of immediate area (as a percent)
- Drug testing and background check
- Testing related to job requirements
- Must be able to maintain a DOT medical card
- Must be able to work shifts or flexible work schedules as
- Regularly required to stand; walk; use hands to manipulate,
handle or feel; reach with hands or arms; and talk or hear.
Frequently required to sit. Occasionally required to climb or
balance; stoop, kneel crouch or crawl; and smell. Occasionally
required to lift up to 25 pounds.
- Up to 30% of the workday is spent outdoors monitoring service
on routes, transit facilities, and company locations. Must be able
to work in extreme heat and cold and in a damp environment with
- Remaining work is accomplished in an office or in a cubicle
space equipped with a telephone and computer; time is spent
sitting, typing, or looking at a computer.
Based near Chicago, Transdev is the largest private-sector operator
of multiple modes of transit in North America, including bus, rail,
streetcar, paratransit, and shuttle services. Transdev is committed
to being the trusted partner of cities and transit authorities
through quality execution and innovations in mobility. Its parent
company, Transdev Group, is a leading global operator and
integrator of mobility operating in 17 countries and provides
passengers every day the freedom to connect to what they care about
in their cities. www.transdevna.com
The above statements are intended to describe the general nature
and level of work being performed by people assigned to this
classification. They are not intended to be construed as an
exhaustive list of all responsibilities, duties, and skills
required of personnel so classified.
The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and
welcomes all qualified applicants. Applicants will receive fair and
impartial consideration without regard to race, sex, color,
national origin, age, disability, veteran status, genetic data,
gender identity, sexual orientation, religion or other legally
protected status, or any other classification protected by federal,
state, or local law.
EEO is the Law Poster:
Drug free workplace
If based in the United States, applicants must be eligible to work
in US without restrictions for any employer at any time; be able to
pass a drug screen and background check. Associated topics:
fertilize, forklift, fork lift, garden, manage, manufacture, plant,
prune, scanner, transplant
Keywords: transdevna, Vallejo , Assistant Operations Manager, Executive , Vallejo, California
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