Case Manager I
Company: La Clinica de La Raza
Location: Vallejo
Posted on: May 28, 2023
Job Description:
Who we are: La Cl--nica de La Raza is a community-based health
center committed to providing culturally appropriate, high-quality,
and accessible health care to the diverse communities of the San
Francisco Bay Area. We have spent over 40 years advocating for and
creating a health home for the many that have been denied access to
care. As health care activists, we are dedicated to ensuring all
individuals have access to quality healthcare regardless of
coverage. From our genesis as a community health center in 1971, we
understood that we cannot heal our communities without also
addressing the economic and social factors that affect health. Many
times, this requires that we go outside and provide services in
other settings to build the bridge that links individuals to our
health center for preventive and primary care. Over 90,000
individuals come to La Cl--nica because it is a welcoming place
that addresses the whole person, coordinating and connecting them
to a broad network of services to improve and maintain their health
and well-being. While we are still known for our activism and
spirit of social justice, we are also proud to have grown into a
sophisticated provider of primary health care services with 35
sites across Alameda, Contra Costa and Solano counties. We are also
a National Health Service Corps approved site. As such, our
therapists and providers are eligible for federal and state loan
repayment!
About the position: Under the supervision of the Site Manager and
Clinical Supervisor, the Case Manager works actively to mitigate
the social determinants of health that disproportionately impact
our patient population. As an essential member of the primary care
team, the role of Case Manager requires developing strong
relationships with at-risk patients (and families), as well as
other service providers to support our patients in accessing
culturally appropriate psychosocial services. Along with patient
education, motivational interviewing, and emotional support,
patient advocacy is required for this position. The Case Manager
provides patient services within the primary care clinics
(occasional meetings off-site may occur).
The Case Manager role is most suited for someone seeking to advance
their career in behavioral health or related social service, and
that has had experience in a medical/social service setting
(ideally providing case management and crisis intervention
services). La Clinica also supports and encourages continued
education, training, and career advancement.
MINIMUM QUALIFICATIONS
- Demonstrated cultural competence and proactive self-reflection
on positionality and incorporation of antiracism approaches to
clinical care
- Knowledgeable in the principles, practices and techniques of
social work; basic psychological theory and practices as related to
human behavior
- Familiarity with local resources and regulations (i.e.
behavioral health care setting)
- Familiarity with Motivational Interviewing
- Ability to quickly identify risk factors as they relate to
patient safety and communicate these immediately and effectively to
appropriate team members
- Ability to form empathic and collaborative relationships with
patients with medical and behavioral health challenges and
flexibility in meeting patients' needs
- Excellent organizational skills and a high degree of
interpersonal competence with both staff and patients
- Ability to work with others on the startup of a new
program
- Ability to work in a fast-paced environment as part of an
interdisciplinary team, and to establish effective working
relations with staff, patients and community partners
- Ability to take on new tasks as needed
- Ability to conduct psychosocial assessments Experience and
Other Certifications
- Case Manager I must have BA in social work, psychology,
counseling or related field from an accredited program or
university
- Two years counseling or case management experience in a
medical/social services/mental health setting preferred
- Experience providing support and advocacy
- Experience with Motivational Interviewing preferred
DUTIES AND RESPONSIBILITIES:
- Improve access, coordination and care management for La
Cl--nica patients who have medical and behavioral health care
needs
- Act as a single point of contact to receive referrals,
including warm handoffs, from behavioral health agencies
- Support patient engagement, linkage, coordination, monitoring,
follow-up and advocacy
- Establish and maintain good working relationships with staff,
medical providers and outside professionals
- Participate in case presentations, seminars, supervision,
meetings, trainings, peer review as needed
- Maintain close communication with related health, educational,
behavioral health and social service agencies
- Promote timely and coordinated internal communications among
patients, clinic primary care providers, behavioral health
clinicians, case managers, consulting/treating psychiatrists and
others involved in the patient's care provision
- Facilitate warm hand-offs between medical and behavioral health
staff, and provides referrals for community resources to support
whole person health
- Use Electronic Health Record (EHR) and population management
tools to collect data, communicate with medical and behavioral
health providers and produce reports to support collaborative care,
improved health outcomes and program compliance
- Monitor participation in primary care and behavioral health
care and provide outreach, advocacy, referral, linkage and
follow-up through phone calls, meetings, and coordination in order
to effectively and efficiently link patients to all levels of
assessment and care within both primary care and behavioral health
systems of care. Follow up on no-shows.
- Attend external meetings as needed to ensure the coordination
of care
- Involve family members/significant others as necessary to
increase patient participation and improve patient well-being
- Provide education, information and referral to La Clinica
patients to ensure linkage and utilization of care to ensure access
to community services and resources
- Establish and maintain good working relationships with staff,
medical providers and outside professionals; participate in case
presentations, seminars, supervision, meetings, trainings, peer
review as needed; and maintain close communication with related
health, educational, and social service agencies
Keywords: La Clinica de La Raza, Vallejo , Case Manager I, Executive , Vallejo, California
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