Customer Service Representative

Company: ActOne Group
Location: Sonoma
Posted on: June 18, 2022

Job Description:

Logistics and Warehouse CompanyTemp to HireCustomer Service RepresentativeThe customer service representative will act as a liaison to our customers and will respond to all inquiries as well as address and resolve any customer concerns/issues. The goal is to ensure excellent service standards and maintain high customer satisfaction. Ensure that customer inventory and service needs are met or exceeded in a timely fashion while delivering complete support that drives customer satisfaction. In addition to building and maintaining strong relationships with our customer base, this position will support all customer touchpoints, focusing on quality issues such as case resolution, and EDI and coordinating a range of services provided on-site with the Operations team. This is an essential position that directly impacts the company's reputation and profitability.Support company sales and distribution operations by providing outstanding customer service support in a positive and continual improvement mode. Provide frontline customer service to our clients and specializes in problem resolution.Duties:

• Enter orders into AMS from a variety of inputs: email, fax and direct.
• Answer phone email and fax requests regarding inventory and order status in a timely and professional manner.
• Providing exceptional customer service ensuring expectations are met or exceeded.
• Implement corrective and preventive measures to improve customer satisfaction and meet quality Key Performance Indicators.
• Respect and meet critical deadlines needed to ensure workloads are presented to the operational team with sufficient time to be processed effectively.
• Analyzing data or statistics to identify the customer service level the organization is providing.
• Assist other team members during peak periods in tasks such as checking drivers in, shipping items in AMS, helping with FedEx shipments and other related tasks.
• Embrace, live and communicate our company core values in everything you do

Keywords: ActOne Group, Vallejo , Customer Service Representative, Hospitality & Tourism , Sonoma, California