Customer Service Representative
Company: ActOne Group
Posted on: June 18, 2022
Logistics and Warehouse CompanyTemp to HireCustomer Service
RepresentativeThe customer service representative will act as a
liaison to our customers and will respond to all inquiries as well
as address and resolve any customer concerns/issues. The goal is to
ensure excellent service standards and maintain high customer
satisfaction. Ensure that customer inventory and service needs are
met or exceeded in a timely fashion while delivering complete
support that drives customer satisfaction. In addition to building
and maintaining strong relationships with our customer base, this
position will support all customer touchpoints, focusing on quality
issues such as case resolution, and EDI and coordinating a range of
services provided on-site with the Operations team. This is an
essential position that directly impacts the company's reputation
and profitability.Support company sales and distribution operations
by providing outstanding customer service support in a positive and
continual improvement mode. Provide frontline customer service to
our clients and specializes in problem resolution.Duties:
- Enter orders into AMS from a variety of inputs: email, fax and
- Answer phone email and fax requests regarding inventory and
order status in a timely and professional manner.
- Providing exceptional customer service ensuring expectations
are met or exceeded.
- Implement corrective and preventive measures to improve
customer satisfaction and meet quality Key Performance
- Respect and meet critical deadlines needed to ensure workloads
are presented to the operational team with sufficient time to be
- Analyzing data or statistics to identify the customer service
level the organization is providing.
- Assist other team members during peak periods in tasks such as
checking drivers in, shipping items in AMS, helping with FedEx
shipments and other related tasks.
- Embrace, live and communicate our company core values in
everything you do
Keywords: ActOne Group, Vallejo , Customer Service Representative, Hospitality & Tourism , Sonoma, California
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