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DIRECTOR, ROOMS - Fairmont Sonoma Mission Inn & Spa (Hotel)

Company: Fairmont
Location: Sonoma
Posted on: September 22, 2022

Job Description:

DIRECTOR, ROOMS - Fairmont Sonoma Mission Inn & Spa (Hotel) Passionate about hospitality and have a strong belief in teamwork and service? Showcase your leadership and interpersonal strengths as Director, Rooms, where you will lead our team of service ambassadors, maximize Rooms operations and ensure exceptional guest service and cleanliness of rooms and common areas. What is in it for you:

  • Employee benefit card offering discounted rates in Accor worldwide, including Fairmont Hotels
  • Opportunity to develop your talent and grow within your property and across the world!
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and our Diversity & Inclusion initiatives
  • Learning programs through our Academies
  • Competitive and flexible Health Care Benefit Plans to meet you and your familys unique needs
  • Vacation Benefits after 90 days, 401k match at 100% of first 4% of contributions What you will be doing: Reporting to the Director, Operations, responsibilities and essential job functions include but are not limited to the following:
  • Provide strategic leadership and hands-on daily operational guidance to the Rooms Division; including Front Desk, Guest Services, Bell/Valet, and Housekeeping & Laundry
  • Train, mentor and develop the Housekeeping Manager and Front Office Manager, along with their teams, to ensure professional, welcoming and personalized service from arrival to departure while ensuring guest concerns are resolved with effective post stay follow up
  • Foster an innovated solution-oriented work environment, motivating and engaging colleagues to continuously deliver the best possible service to our guests
  • Develop and implement trainings & SOPs to align with Accor and Fairmont Service Standards for all new and existing colleagues to positively improve results in Guest Satisfaction (VOG), Compliance with Brand Standards (LQA), Employee Engagement (EES), Guest Loyalty (ALL)
  • Assist in preparing and achieving monthly forecasts and annual budgets utilizing Accors purchasing procedures and scheduling in compliance with Labor Management Systems
  • Oversee the recruitment, selection, training and development of all Colleagues to ensure timely talent acquisition and career growth
  • Assist the senior leadership team in the preparation of the strategic plan and achieve the goals and targets therein
  • Communicate effectively with all departments and thrive for guest feedback
  • Ensure Health & Safety is our # 1 priority, while supporting & encouraging all Planet 21, RiiSE and other ACCOR Corporate Responsible Programming
  • Assist in overall Hotel management responsibilities as needed
  • Follow department policies, procedures and service standards
  • Follow all health and safety policies
  • Other duties as assigned Your experience and skills include: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Previous leadership supervisory as the head of a Housekeeping, Front Office or Rooms team, preferably in a luxury hotel setting
  • Previous experience with a hotel property management system preferred
  • Ability to communicate in Spanish an asset
  • Service focused personality and passion for hospitality
  • Ability to build strong relationships, interact and influence others at all levels of the organization
  • Results oriented with the ability to be flexible and work well under pressure
  • Ability to organize multiple groups towards collective goals leading by example with a belief in a strong team culture and ability to set the scene for high performance Your team and working environment: Fairmont Sonoma Mission Inn & Spa, an elegant Spanish mission-style Inn, boasts exceptional accommodation in the heart of Wine Country. As one big team, community of service professionals, we come together and work with a common purpose to welcome, connect and serve others. Visa Requirements: Applicants must be able to provide proof that they are legally able to work in the United States. Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accors limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit Fairmont Sonoma Mission Inn & Spa is an Equal Opportunity Employer EOE/M/F/V/D. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Keywords: Fairmont, Vallejo , DIRECTOR, ROOMS - Fairmont Sonoma Mission Inn & Spa (Hotel), Hospitality & Tourism , Sonoma, California

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