Wireless Sales Expert (P/T - Costco Channel)
Company: Wireless Advocates
Location: Vallejo
Posted on: January 13, 2021
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Job Description:
Job Locations: US-CA-Vallejo Mission:Headquartered in Seattle,
Washington, Wireless Advocates is a leading provider of wireless
products and services both online and in over 600 retail locations
nationwide. Together with the top wireless carriers (Verizon,
T-Mobile, AT&T, Sprint) and OEM's (Apple, Samsung, LG,
Motorola), our expert team of wireless professionals are here to
help people connect.Wireless Advocates operates retail kiosks and
online sales activities for our retail partners: Costco Wholesale,
Army & Air Force Exchange Services (AAFES), Marine Corps Exchange
(MCX), and Navy Exchange (NEX). Wireless Advocates is proud of our
relationships with partners in building successful wireless
operations within their stores. Our private label sales kiosks
integrate effortlessly into retail environments, delivering
customers a great experience.Responsibilities:Do You Have What It
Takes to Succeed?You are the type of sales expert who creates a
positive member experience. You strive to meet or exceed all
Wireless Sales Expert customer service, quality of sale and
performance expectations. You exhibit high levels of
professionalism and operational excellence. You take pride in
providing exceptional customer service. You maintain effective
working relationships with your peers, manager and store personnel.
You are able to meet sales expectations with minimal direct
supervision.ResponsibilitiesWireless Sales Experts (WSE) are
responsible for creating an excellent member experience by ensuring
every interaction is professional and utilizes the GUESTS
methodology. The WSE provides expert product and service selection
advice so that Costco members and their dependents purchase
products that meet their individual needs and wishes. The WSE is
responsible for achieving personal sales and service goals and
meeting all operational standards and expectations. The WSE must
demonstrate the Company Guiding Principles in all interactions with
members, employees and store personnel. Since this is a retail
position, the WSE should ideally be available for shifts in the
evenings and on Friday, Saturday and Sunday.Sales Performance*
Consistently meets or exceeds sales and performance expectations*
Consistently executes the company's GUESTS sales processCustomer
Service* Provides superior, professional customer service to all
members. Meets or exceeds all quality of sale and customer service
standards* Keeps up to date with all communications and relevant
information (i.e. promotions, inventory, etc.)* Ensures all sales,
operational and other SOPs standards are met and that all
applicable SOPS are consistently executed* Builds long-term repeat
relationships with customers through personal integrity, sales and
product expertiseOperational Performance* Consistently meets or
exceeds all operational standards including:* Non-Negotiables*
Quality of Sale* Adherence to published work schedules, meal breaks
and timekeeping* Regular/reliable attendance* Accurate time keeping
practices which includes checking daily for missing punches*
Accurate cash handling and inventory control* Safety and Training
compliance* Completion of paperwork and direct delivery
processingCompetencies* Customer Focus* Instills
TrustQualifications:Requirements* Prior sales and retail experience
preferred but not required* Excellent customer service skills that
inspire repeat member visits* Strong written and verbal
communication skills* Able to work a flexible schedule including
varied shifts that may include evenings, weekends and holidays*
Able to stand for extended periods of time* At least 18 years of
age* Legally authorized to work in the U.S.As part of our standard
hiring process for new employees, employment will be contingent
upon successful completion of a background check.Wireless
Advocates, LLC is an equal employment opportunity employer. To find
out more about us, visit our website at:
www.wirelessadvocates.com.
Keywords: Wireless Advocates, Vallejo , Wireless Sales Expert (P/T - Costco Channel), IT / Software / Systems , Vallejo, California
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