Senior Technical Account Manager - Remote
Company: Paxos
Location: Campbell
Posted on: December 31, 2025
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Job Description:
About Paxos Today’s financial infrastructure is archaic,
expensive, inefficient and risky — supporting a system that leaves
out more people than it lets in. So we’re rebuilding it. We’re on a
mission to open the world’s financial system to everyone by
enabling the instant movement of any asset, any time, in a
trustworthy way. For over a decade, we’ve built blockchain
infrastructure that tokenizes, custodies, trades and settles assets
for the world’s leading financial institutions, like PayPal, Venmo,
Mastercard and Interactive Brokers. About the team The Customer
Success team at Paxos manages relationships with Crypto Brokerage,
Tokenized Asset and Payments customers post-launch, enabling growth
through optimizing integrations and driving product adoption. As
part of Paxos mission to modernize financial infrastructure, the
team directly impacts business growth by managing relationships
with major financial institutions like PayPal, Interactive Brokers,
Stripe, and Kraken. About the role Technical Account Managers
(TAMs) own the day?to?day technical administration, integration,
technical stability, and operational execution required to deliver
against account plans and day to day needs. Youll work on exciting
and innovative projects that involve bringing new digital asset
brokerage, payments, and financial products to the market in
partnership with our customers. Your impact will be measured by the
success of the integrations you deliver, the smoothness of daily
operations, and the quality of execution as it relates to
supporting an Account Plan. What you’ll do Partner with technical
and operational teams at the customer to implement Paxos products
and services post sale, spanning Brokerage, Money Movement,
Orchestration and Tokenization / Dashboard. This includes customer
education, project management, test design, best practice
recommendations, answering technical questions, and testing
support. Prioritize and deliver daily technical/operational
requests across a broad book: intake, prioritization, routing to
technical support when appropriate, SLAs, and crisp status to AMs
and client counterparts. Own integration health and reliability:
monitoring and alerts, error recovery, reconciliations, data
quality checks, and environment hygiene from sandbox to production.
Run change management: releases, API/schema/version updates,
configurations and entitlements, keys/certs, IP allowlists, and
maintenance windows—with tested runbooks and rollback plans.
Execute integration work aligned to the account plan: enable new
capabilities, modify integrations, validate, roll out, stabilize;
provide implementation consulting (patterns, test plans, go?live
readiness). Codify and propagate shared learnings at scale: publish
patterns, FAQs, runbooks, and build usage/SLA/error reporting so
the team rarely solves the same problem twice. About you 5 years of
Implementation Consulting or Technical Account Management
experience in enterprise SaaS/fintech/financial services Track
record of delivering complex technical implementations spanning
multiple quarters with Enterprise Customers Strong technical acumen
with ability to lead API integrations Experience managing complex
stakeholder relationships Excellent project management and
communication skills Pay and benefits Paxos offers a competitive
total compensation and benefits package, including equity and
bonuses based on both your individual performance and company
performance. Eligibility for bonuses is dependent on job level, and
actual salary within the range depends on your skills, experience,
and qualifications. Expected range for the base salary component
for candidates located within the United States is:
$143,648—$168,998 USD
Keywords: Paxos, Vallejo , Senior Technical Account Manager - Remote, IT / Software / Systems , Campbell, California
