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Case Manager I

Company: La Clinica de la Raza
Location: Vallejo
Posted on: May 3, 2021

Job Description:

Who we are: La Clnica de La Raza is a community-based health center committed to providing culturally appropriate, high-quality, and accessible health care to the diverse communities of the San Francisco Bay Area. We have spent over 40 years advocating for and creating a health home for the many that have been denied access to care. As health care activists, we are dedicated to making sure individuals who do not have health coverage get the same level of quality healthcare as those who have it. From our genesis as a community health center in 1971, we understood that we cannot heal our communities without also addressing the economic and social factors that affect health. Many times, this requires that we go outside and provide services in other settings to build the bridge that links individuals to our health center for preventive and primary care. Over 90,000 individuals come to La Clnica because it is a welcoming place that addresses the whole person, coordinating and connecting them to a broad network of services to improve and maintain their health and well-being. While we are still known for our activism and spirit of social justice, we are also proud to have grown into a sophisticated provider of primary health care services with 35 sites across Alameda, Contra Costa and Solano counties.

Be part of an excellent care team: As a Case Manager I, under the supervision of the Integrated Behavioral Health Manager (or Integrated Behavioral Health designee), the Case Manager is an essential member of the primary care team who focuses on facilitating and improving care transitions between the specialty mental health system and the primary care health home. Services are provided at La Clnicas primary care clinics in Oakland with meetings off-site as needed. The Case Manger I role is most suited to an BA with 2 years of experience in a medical/social service setting providing case management and crisis intervention services. Additionally, the individual in this position will be knowledgeable in the principles, practices and techniques of social work; basic psychological theory and practices as related to human behavior; local resources and regulations (i.e. shelters, legal services, Medi-Cal and Disability).

Major Areas of Responsibility include but are not limited to:

Care Coordination

* Improve access, coordination and care management for La Clnica patients who have medical and behavioral health care needs * Act as a single point of contact to receive referrals, including warm handoffs, from behavioral health agencies * Support patient engagement, linkage, coordination, monitoring, follow-up and advocacy * Establish and maintain good working relationships with staff, medical providers and outside professionals * Participate in case presentations, seminars, supervision, meetings, trainings, peer review as needed * Maintain close communication with related health, educational, behavioral health and social service agencies * Promote timely and coordinated internal communications among patients, clinic primary care providers, behavioral health clinicians, case managers, consulting/treating psychiatrists and others involved in the patients care provision * Facilitate warm hand-offs between medical and behavioral health staff, and provides referrals for community resources to support whole person health

Reporting

* Use Electronic Health Record (EHR) and population management tools to collect data, communicate with medical and behavioral health providers and produce reports to support collaborative care, improved health outcomes and program compliance * Monitor participation in primary care and behavioral health care and provide outreach, advocacy, referral, linkage and follow-up through phone calls, meetings, and coordination in order to effectively and efficiently link patients to all levels of assessment and care within both primary care and behavioral health systems of care. Follow up on no-shows

Outreach & Advocacy

* Attend external meetings as needed to ensure the coordination of care * Involve family members/significant others as necessary to increase patient participation and improve patient well-being * Provide education, information and referral to La Clinica patients to ensure linkage and utilization of care to ensure access to community services and resources * Establish and maintain good working relationships with staff, medical providers and outside professionals; participating in case presentations, seminars, supervision, meetings, trainings, peer review as needed; and maintaining close communication with related health, educational, and social service agencies

Minimum Job Requirements

Knowledge

* Cultural competence working in diverse/low income and immigrant communities. * Knowledgeable in the principles, practices and techniques of social work; basic psychological theory and practices as related to human behavior * Familiarity with local resources and regulations (i.e. behavioral health care setting) * Familiarity with Motivational Interviewing desire

Abilities

* Ability to quickly identify risk factors as they relate to patient safety and communicate these immediately and effectively to appropriate team members. * Ability to form empathic and collaborative relationships with patients with medical and behavioral health challenges and flexibility in meeting patients needs * Excellent organizational skills and a high degree of interpersonal competence with both staff and patients * Ability to work with others on the startup of a new program * Ability to work in a fast-paced environment as part of an interdisciplinary team, and to establish effective working relations with staff, patients and community partners * Ability to take on new tasks as needed

Other Certifications and Experience

* Case Manager I must have BA in social work, psychology, counseling or related field from an accredited program or university * Two years counseling or case management experience in a medical/social services/mental health setting preferred * Experience providing support and advocacy * Experience with Motivational Interviewing preferred

Keywords: La Clinica de la Raza, Vallejo , Case Manager I, Other , Vallejo, California

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