Company: Best Buy
Posted on: June 9, 2021
The Best Buy Certified Appliance Advisor creates a world-class
shopping experience for our customers while inspiring them to see
what's possible with technology. They build quality relationships
with customers to provide them with relevant and memorable product
This role provides full service and solutions support to
customers in the areas of Vendor Experience and premium appliances.
Our Certified Advisors are responsible for delivering profitability
by achieving revenue, margin, solution and operational targets.
They are highly skilled within a given area and work closely with
other employees to demonstrate, promote, and sell products and
At Best Buy, we are obsessed with building long term
relationships with our customers. Every team member should feel
empowered to deliver a world-class and unique experience based on
what each customer needs.
Helps drive a positive customer experience by building
relationships, exhibiting empathy, and providing solutions to their
Processes sales transactions including online and in-person
orders while handing off customers to General Advisors for returns
Achieves team and individual goals while enabling an excellent
customer shopping experience.
Applies a high level of product knowledge and expertise through
ongoing learning and certifications to enable an excellent customer
Uses available tools to stay current on promotional initiatives
and helps execute profitable growth through critical business drive
Engages with customers for consultations whether it be in-store,
over the phone, or chat options online.
Generates future opportunities by discovering the deeper needs
of our customers to build lasting relationships.
Embraces our learning culture to continuously improve existing
skills while acquiring new ones in support of our customer
obsession and advancing their contribution.
Maintains assigned department's merchandising and readiness to
Provides feedback on products and customer engagement with
vendor partners, representatives, and market teams.
Acts as trusted subject matter expert, brand advocate, and
product champion for specified vendor product assortment.
Coaches and trains coworkers on new vendor technology and
- Utilizes vendor-provided devices and accommodations to improve
product knowledge and understanding.
- Ability to work successfully as part of a team
Keywords: Best Buy, Vallejo , Appliance Specialist, Other , Vallejo, California
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