Communications Operator I
Company: City of Vallejo
Posted on: June 23, 2022
PLEASE READ THIS BULLETIN IN ITS ENTIRETY
This continuous recruitment is being conducted to fill reoccurring
full-time vacancies. The list established by this recruitment may
be used to fill future full-time, part-time, limited term, and
temporary vacancies for up to one year. Periodic testing for this
position will take place as described below in the supplemental
The incumbent in this position will perform a variety of complex
duties in direct support of public safety personnel including
receipt, interpretation, and dispatching of calls for law
enforcement, fire, ambulance and other emergency assistance; direct
fire and medical emergencies to the proper agency for response;
accurately utilize a computer-aided dispatch system to initiate a
response to effectively handle emergencies; utilize a two-way radio
system to communicate with field units; accurately maintain the
status of all field units; and provide information and assistance
to the public.
The ideal candidate will be capable of confidently taking command
of situations in a sensitive yet straightforward manner, while
showing consideration and respect to others, and will have the
ability to deal with stressful and pressured situations in an
efficient and controlled manner. Candidates must demonstrate good
decision making skills under pressure, work with minimum direct
supervision, and be a team player with a positive attitude.
Additionally, candidates must have the ability to work all shifts
including nights, weekends, and holidays.
The City of Vallejo Police Department's mission is to provide
professional law enforcement services that enhance, protect, and
promote the quality of life for persons residing, visiting, or
doing business in the City of Vallejo.
As an integral part of the community the Vallejo Police Department
is committed to providing a highly professional, ethical and
quality Police service. The proud men and women of the Department
are dedicated to maintaining law and order by proactively
addressing crime, protecting welfare, property, and the rights of
all people. In partnership with the community, community groups and
other city departments, the Vallejo Police Department continually
endeavors to improve its service, making Vallejo a safe place to
live, work and visit.
For more information about the Vallejo Police Department, please
visit their webpage.
THE CITY OF VALLEJO
The City of Vallejo is located in Solano County and has a
population of approximately 121,000 residents. Vallejo is a rapidly
changing, highly diverse community located midway between the
cities of San Francisco and Sacramento. It is a friendly, active
waterfront community that attracts innovative, hardworking people
and takes great pride in its 148-year history and maritime
heritage. Residents of Vallejo are situated to take advantage of
the best of what the area has to offer. Golf, museums, performing
arts, boutique shopping, brewpubs and a wide selection of
restaurants are all available in Vallejo. Residents and visitors
alike enjoy Vallejo's delightful historical downtown area, weekly
downtown farmer's market, and beautifully restored Victorian homes
and business facades. Vallejo is also home to Six Flags Discovery
Kingdom, one of America's only combination wildlife, oceanarium and
Communications Operator I - This is the entry/trainee level class
in the Communications Operator series. This class is distinguished
from the Communications Operator II by the performance of the more
routine tasks and duties assigned to positions within the series in
the Communications Section. Since this class is typically used as a
training class, employees may have only limited or no directly
related work experience. Incumbents are expected to promote to the
Communications Operator II level after satisfactory completion of
an eighteen month probationary period and when experience and
education requirements for the Communications Operator II level are
SUPERVISION RECEIVED AND EXERCISED
Receives immediate supervision from a Communications Supervisor and
receives functional supervision from Patrol Supervisors, to include
the On-Duty Watch Commander.
Examples of Duties
The following duties are typical for this classification.
Incumbents may not perform all of the listed duties and/or may be
required to perform additional or different duties from those set
forth below to address business needs and changing business
* Important responsibilities and duties may include, but are not
limited to, the following:
When Functioning in the Communications Center:
* Receives, interprets, classifies, prioritizes and responds to
calls of a routine and emergency nature, including those calls
involving life-threatening situations. Enters relevant information
by computer keyboard and accurately transits messages for
dispatching as necessary and in accordance with established
procedures operating a computer aided dispatch system.
* Assigns calls to police units for necessary action, determining
the appropriate units required for response. Coordinates when
necessary with patrol supervisors regarding deployment of
personnel. Visually monitors video display terminals and actively
listens to police radio frequencies to ensure correct status of
officers and emergency personnel. Maintains contact with all units
on assignment; maintains daily log of all field calls and units
* Dispatches law enforcement or other emergency personnel and
equipment. Operates a variety of communications equipment,
including computer-aided dispatch terminals, radio transmitters and
receivers, dispatch consoles, electronic data terminals, telephone
and lease line teletype. Monitors multiple computer screens
simultaneously. Enters, updates and retrieves information from
computerized databases relating to wanted persons, stolen property,
vehicle registration, stolen vehicles and other information.
* Use telecommunications systems to coordinate emergency calls and
relay information and assistance requests involving other law
enforcement and public safety agencies. Determines appropriate
communications or research channels selected from emergency
telephone lines, radio room telephone lines, business telephone
lines, police radio channels, other agency radio channels, and
manual computerized information systems.
* Provides information to officers and field personnel
expeditiously, including but not limited to, warrants, vehicles,
driver's licenses, parole, and criminal history information.
Interprets or clarifies coded responses from various systems for
law enforcement, public safety, or other relevant parties. Confirms
warrants with responsible agencies, receives and files warrants and
updates status of warrants. Receives, responds to and documents
requests for Division of Motor Vehicle print-outs; documents
vehicle impound information.
* Accurately processes information received in the communications
center and accurately disseminates that information to the
appropriate concerned parties, including but not limited to,
relatives of those involved; employers; hospitals; sworn and
non-sworn public safety personnel at other agencies; other City
departments; ambulance services; detoxification centers; tow
companies; attorneys; state parole; county probation; animal
control; commercial establishments; alarm companies and
* When appropriate, monitors other public safety and emergency
preparedness radio traffic; security monitors; and takes necessary
* Maintains a variety of automated and manual logs, records and
files related to communications center activities.
* Make court appearances as required related to assigned
* Perform a variety of record keeping, filing, indexing and other
general clerical work; maintain a variety of logs relating to
public safety activities.
* Respond to public inquiries in a courteous manner; provide
information; resolve complaints in an efficient and timely
* Perform other work as assigned.
When Functioning in the Field:
* Operate a motor vehicle in the performance of assigned duties and
* Perform communications center activities in a mobile vehicle or
* Perform other work as assigned.
* Customer service and professional telephone answering
* Modern office procedures, methods and computer equipment.
* Correct English usage, spelling, punctuation and grammar.
* Act appropriately and decisively under stressful and/or emergency
* Learn, apply and maintain knowledge of departmental rules,
regulations, policies and procedures and information pertaining to
law enforcement dispatch.
* Learn policies and procedures of receiving and processing
* Read, understand and apply a variety of call-taking information
* Learn call interview and law enforcement dispatch techniques and
* Learn basic communications rules and regulations governing the
operation of radio transmitting and receiving systems.
* Utilize a two-way radio system to communicate with field units;
and accurately maintain the status of all field units.
* Read and effectively interpret small-scale maps, have general
knowledge of surrounding geographical area and information
generated from a computer screen.
* Learn general law enforcement codes, practices and methods.
* Act promptly and appropriately in emergencies.
* Speak clearly and concisely in a well-modulated voice
* Effectively communicate with and elicit information from upset
and irate citizens.
* Maintain confidentiality of information.
* Understand and follow both oral and written instructions promptly
* Communicate effectively in the English language in both oral and
* Wear a telephone headset and be able to hear, distinguish and
understand voices with background noises present.
* Type accurately at a speed necessary for successful job
performance. Must type a minimum of 35 words per minute.
* Establish and maintain courteous and effective work relationships
with subordinates, peers, supervisors and the general public.
* Operate various office equipment including computer
* Work various shifts as assigned.
* Work flexible hours.
* Sit or stand for long periods of time.
* Effectively multi-task.
* Provide courteous and effective customer service.
* Maintain professional composure and take responsible and
effective action during stressful situations.
* Perform related duties as assigned.
Experience and Training Guidelines
Any combination of experience and training that would likely
provide the required knowledge and abilities is qualifying. A
typical way to obtain the knowledge and abilities would be:
Some experience operating radio, computer or other communication
equipment is highly desirable.
A High School Diploma or G.E.D. supplemented by general clerical
License or Certificate:
Possession of, or ability to obtain, an appropriate, valid
California driver license upon hire.
Tools and Equipment
Telephone console to receive 911 and non-emergency telephone calls;
PC computer aided dispatch systems with mapping features and
printer; Radio console controls and monitors; Headsets; Mobile Data
computers; Microsoft Word and E-mail; Copy machine; Fax machine;
California Law Enforcement Telephone System (CLETS);
Telecommunications Device for the Deaf and Hard of Hearing
The Recruitment & Selection Process
1. Applicants must submit a completed City of Vallejo online
application, including all responses to the Supplemental
Questionnaire (Resume/Cover Letter Optional), by the posted testing
deadline in order to move forward in the selection process.
NOTE: If you have problems creating a user account, obtaining your
already created account information, or submitting your online
application, please contact governmentjobs.com applicant support
directly at 855-524-5627. City of Vallejo staff are unable to
assist with these issues.
2. Applicants who meet the minimum qualifications and have
submitted a completed application including answering all
Supplemental Questions, will be invited to participate in the
testing process as outlined below:
* The City of Vallejo Police Department utilizes Criticall to test
for the knowledge, skills, and abilities needed to perform the
essential duties for the position of Communications Operator. This
is an online assessment that consists of seven components that
takes approximately 3 hours and 5 minutes to complete. The
assessment may NOT be completed by anyone other than the applicant.
To validate the integrity of a successful candidate's score, the
candidate will be asked to verify that no one completed any portion
of the assessment on their behalf during polygraph questioning.
Those whom are found to be untruthful in the submission of their
assessment will be withdrawn from consideration for the
* Criticall assessments will be proctored online the second and
last Friday of every month beginning on January 28, 2022 until the
position has closed. The application deadline to be included in an
assessment group will be the Thursday prior to the date of the
assessment as described below:
* Testing Date: January 28, 2022 / Application Deadline: January
* Testing Date: February 11, 2022 / Application Deadline: February
* Testing Date: February 25, 2022 / Application Deadline: February
* Testing Date: March 11, 2022 / Application Deadline: March 10,
* Testing Date: March 25, 2022 / Application Deadline: March 24,
* Testing Date: April 8, 2022 / Application Deadline: April 7,
* Testing Date: April 29, 2022 / Application Deadline: April 28,
* Testing Date: May 13, 2022 / Application Deadline: May 12,
* Testing Date: May 27, 2022 / Application Deadline: May 26,
* Testing Date: June 10, 2022 / Application Deadline: June 9,
* Testing Date: June 24, 2022 / Application Deadline: June 23,
* Testing Date: July 8, 2022 / Application Deadline: July 7,
* Testing Date: July 29, 2022 / Application Deadline: July 28,
* Testing Date: August 12, 2022 / Application Deadline: August 11,
* Testing Date: August 26, 2022 / Application Deadline: August 25,
* Testing Date: September 9, 2022 / Application Deadline: September
* Testing Date: September 30, 2022 / Application Deadline:
September 29, 2022
* Testing Date: October 14, 2022 / Application Deadline: October
* Testing Date: October 28, 2022 / Application Deadline: October
* Testing Date: November 11, 2022 / Application Deadline: November
* Testing Date: November 25, 2022 / Application Deadline: November
* Testing Date: December 9, 2022 / Application Deadline: December
After the testing link has been sent, applicants will have five
calendar days to complete the assessment. If the assessment has not
been completed within five calendar days, the application will be
withdrawn from consideration and the applicant will be required to
wait 30 days to reapply.
* Testing instructions and information will be sent to you through
NeoGov notification on the day of your scheduled assessment. To
ensure timely delivery of notifications regarding your application
status and testing, please make sure that NeoGov and Government
Jobs are added to your safe senders list, and not filtered as spam
when communications from these entities arrive in your email.
3. Candidates must achieve a minimum T-Score of 52 on the Criticall
assessment. Those achieving a T-score of 52 or higher will be
invited to participate in oral panel interviews. Please note: Those
who do not achieve a minimum passing T-score of 52 will be required
to wait 30 days before they are able to re-apply and re-take the
4. Oral panel interviews are weighted at 100% of a candiates score.
Those who score 70% or higher will be placed on the register of
eligibles and referred to the department for further
The City reserves the right to limit the number of candidates to
those determined to be best qualified based upon all requested
application materials, including training and experience, current
resume, and responses to supplemental questions.
PRIOR TO HIRE
The selected candidate(s) will be required to successfully complete
and pass the following to advance in the hiring process:
* Chief's Interview
* Communications Center sit along
* Completed Personal History Statement (PHS)
* Live Scan Fingerprinting
* POST Dispatcher Background Investigation
* Psychological Assessment
* Medical Assessment
The City of Vallejo is committed to providing reasonable
accommodation to applicants as required by the Americans with
Disabilities Act (ADA) and the Fair Employment and Housing Act
(FEHA). Qualified individuals with disabilities who need a
reasonable accommodation during the application, assessment or
selection process may contact the Human Resources Department to
request an accommodation. Please contact April Adams at (707)
648-4398 or send an email to: firstname.lastname@example.org to
your scheduled testing date.
Disaster Service Workers - All City of Vallejo ("City") employees
are designated Disaster Service Workers ("DSW") by state law
(California Government Code Section 3100-3109). Employment with the
City requires the affirmation of a loyalty oath to this effect.
Employees are required to complete all DSW-related training as
assigned and to return to work as ordered in the event of an
Veteran's Preference - Veteran's preference points will be applied
in accordance with Civil Service Rule 24. A copy of the DD 214 form
must be filed at time of application.
Equal Opportunity Employer (EOE) - The City of Vallejo is an Equal
Opportunity Employer. It is the policy of the City of Vallejo to
provide equal employment opportunity for all qualified persons. All
applicants will be considered without regard to race, color,
religion, sex, national origin, age, disability, sexual
orientation, gender, gender identity, gender expression, marital
status, ancestry, medical condition (cancer and genetic
characteristics), genetic information, or denial of medical and
family care leave, or any other non-job-related factors.
Note: The provisions in this bulletin do not constitute a contract,
expressed or implied, and any provisions contained in this bulletin
may be modified or revoked without notice.
Keywords: City of Vallejo, Vallejo , Communications Operator I, Other , Vallejo, California
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