Front Desk Supervisor

Company: Hersha Hospitality Management
Location: Sonoma
Posted on: March 16, 2023

Job Description:

Overview

Opportunity: Front Desk Supervisor

Supervise front desk operations in accordance with established guest service, quality and sustainability standards.

Potential Career Path

Assistant Front Office Manager - Front Office Manager - Assistant General Manager

Essential Job Functions

* Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
* Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions.
* Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
* Participate in lobby ambassador and other activities related to interacting with guests on an individual level, thus creating a relationship and culture that will result in repeat stays.
* Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager.
* Perform bookkeeping activities such as balancing accounts and conducting audits.
* Make and confirm reservations.
* Promote Hersha Hospitality and brand-specific marketing programs.
* Greet guests immediately upon arrival; register and assign guests to hotel rooms.
* Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
* Compute bills, collect payments, handle cash, and make change for guests.
* Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
* Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
* Ensure hotel entrance, reception and other public areas are properly maintained in regards to cleanliness and appearance.
* Follow sustainability guidelines and practices related to HHM's EarthView program.
* Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
* Perform other duties as requested by management.

Position Requirements

* Associate's or Bachelor's degree preferred.
* 1 to 3 years of related experience.

Work Environment and Context

* Work schedule varies and may include working on all shifts, holidays and weekends.
* Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It

Keywords: Hersha Hospitality Management, Vallejo , Front Desk Supervisor, Other , Sonoma, California