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Tasting Room Host

Company: Bundschu Co
Location: Sonoma
Posted on: May 21, 2023

Job Description:

SUMMARY:The Tasting Room Host is responsible for providing a unique and memorable experience for each Gundlach Bundschu guest through education on the family, history, and exceptional wines with a strong focus on sales. The Tasting Room Host is a self-starter and internally motivated and can thrive both working independently and in a fast-paced, team environment. Above all, our Tasting Room Hosts are personal yet professional brand ambassador of all things Bundschu Co. and has a passion for wine knowledge, customer service, and our family heritage. DUTIES & RESPONSIBILITIES:

  • Sales Excellence
  • Focuses on wine education with a strong emphasis on sales. Recognizes that asking for the sale is a vital part of all hosting and guest interactions
  • Takes accountability for achievement of retail goals, including wine sales, wine club sign-ups and data collection.
  • Customer Service Aptitude
  • Embodies the essence of good customer service in recognizing & anticipating guests' needs
  • Effectively engages with customers to build relationships & embody the Bundschu Co. brand
  • Demonstrates honest character, positive attitude, and enthusiasm in all interactions
  • Wine Knowledge
  • Have a passion and interest in continuing wine education
  • Makes it a priority to attend all wine education trainings & classes (internal) and seeks out wine education opportunities (external)
  • Takes the time to read up on our wines, vineyard, property. Showcases proficiency in Gun Bun wine & vineyard knowledge
  • Professionalism
  • Recognizes that a professionalism of dress, appearance & manner are essential in providing quality of service and holds themselves accountable in maintaining this high level of personal attention
  • Takes responsibility for keeping back of house behaviors away from service areas, such as cell phone usage, eating, drinking and the consumption of alcohol
  • Strives for a friendly and respectful tone of voice in all communications with guests and peers.
  • AMS / POS system Proficiency
  • Demonstrates a level of skill with our POS system
  • Exhibits proficiency and comfortability with ringing up sales, conducting ship orders, pushing through will call orders and competence with Customer Management (updating cc on file, updating personal information on file)
  • Demonstrates a high level of problem solving & coachability
  • Work Style Requirements
  • Be an independent worker in your shift location - lead all set-up duties, wine education, sale executions, and closing duties (restocking wine, heavy lifting, wiping down tables, etc.)
  • Be a team player in your shift location - work together with a variety of personalities in a fast paced environment with grace & adaptability QUALIFICATIONS:
    • Must be at least 21 years of age
    • High school diploma or equivalent
    • At least 1 year's experience in the wine industry or qualified experience (preferred)
    • Ability to work flexible schedule (weekends, holidays, etc.)
    • Proficiency or coachability in learning our POS system (AMS)
    • Professionalism and personality in appearance/demeanor
    • Passion for wine education and being a part of our Gun Bun team PHYSICAL REQUIREMENTS:While performing the duties of this job, the employee is frequently required to do the following:
    • Lift and carry up to 40 pounds
    • Stand on one's feet for a full shift (6-8 hours)
    • Exhibit full range of motion while standing, lifting, bending, etc. PI216410045

Keywords: Bundschu Co, Vallejo , Tasting Room Host, Other , Sonoma, California

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