Tasting Room Host

Company: Bundschu Co
Location: Sonoma
Posted on: May 21, 2023

Job Description:

SUMMARY:The Tasting Room Host is responsible for providing a unique and memorable experience for each Gundlach Bundschu guest through education on the family, history, and exceptional wines with a strong focus on sales. The Tasting Room Host is a self-starter and internally motivated and can thrive both working independently and in a fast-paced, team environment. Above all, our Tasting Room Hosts are personal yet professional brand ambassador of all things Bundschu Co. and has a passion for wine knowledge, customer service, and our family heritage. DUTIES & RESPONSIBILITIES:

• Sales Excellence
• Focuses on wine education with a strong emphasis on sales. Recognizes that asking for the sale is a vital part of all hosting and guest interactions
• Takes accountability for achievement of retail goals, including wine sales, wine club sign-ups and data collection.
• Customer Service Aptitude
• Embodies the essence of good customer service in recognizing & anticipating guests' needs
• Effectively engages with customers to build relationships & embody the Bundschu Co. brand
• Demonstrates honest character, positive attitude, and enthusiasm in all interactions
• Wine Knowledge
• Have a passion and interest in continuing wine education
• Makes it a priority to attend all wine education trainings & classes (internal) and seeks out wine education opportunities (external)
• Takes the time to read up on our wines, vineyard, property. Showcases proficiency in Gun Bun wine & vineyard knowledge
• Professionalism
• Recognizes that a professionalism of dress, appearance & manner are essential in providing quality of service and holds themselves accountable in maintaining this high level of personal attention
• Takes responsibility for keeping back of house behaviors away from service areas, such as cell phone usage, eating, drinking and the consumption of alcohol
• Strives for a friendly and respectful tone of voice in all communications with guests and peers.
• AMS / POS system Proficiency
• Demonstrates a level of skill with our POS system
• Exhibits proficiency and comfortability with ringing up sales, conducting ship orders, pushing through will call orders and competence with Customer Management (updating cc on file, updating personal information on file)
• Demonstrates a high level of problem solving & coachability
• Work Style Requirements
• Be an independent worker in your shift location - lead all set-up duties, wine education, sale executions, and closing duties (restocking wine, heavy lifting, wiping down tables, etc.)
• Be a team player in your shift location - work together with a variety of personalities in a fast paced environment with grace & adaptability QUALIFICATIONS:
  • Must be at least 21 years of age
  • High school diploma or equivalent
  • At least 1 year's experience in the wine industry or qualified experience (preferred)
  • Ability to work flexible schedule (weekends, holidays, etc.)
  • Proficiency or coachability in learning our POS system (AMS)
  • Professionalism and personality in appearance/demeanor
  • Passion for wine education and being a part of our Gun Bun team PHYSICAL REQUIREMENTS:While performing the duties of this job, the employee is frequently required to do the following:
  • Lift and carry up to 40 pounds
  • Stand on one's feet for a full shift (6-8 hours)
  • Exhibit full range of motion while standing, lifting, bending, etc. PI216410045

Keywords: Bundschu Co, Vallejo , Tasting Room Host, Other , Sonoma, California