Wit & Wisdom Host
Company: The Lodge at Sonoma Resort, Autograph Collection
Location: Sonoma
Posted on: May 24, 2023
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Job Description:
Why us?
Wit & Wisdom Sonoma is Chef Michael Mina's first venture into wine
country dining and delivers Mina's signature flair with a highly
curated culinary experience perfect for any time of day. This
charming wine country tavern offers American comfort food and a
robust wine list nestled in the heart of Sonoma. The restaurant
features regional California cuisine cooked on a hearth oven,
buoyed by a magnificent wine program as only MINA delivers. Whether
enjoying the bocce ball court, the happy hour experience, or a
celebratory dinner with friends, Wit & Wisdom is the ideal dining
experience for visitors and locals who are looking for a different
type of tasting room in wine country.
Job Overview
Maintains an efficient and courteous restaurant operation by
greeting arriving customers, seating, establishing rapport and
assisting with restaurant service. Receives and accurately
processes payment for restaurant charges.
Responsibilities
-Meets arriving customers as they enter restaurant with cordial
greeting.
-Escorts to assigned tables, issues menus and solicits rapport in
order to accommodate special needs or requests.
-Assigns sections and notifies servers of new seats in their
section to ensure the customers receive immediate and proper
attention.
-Maintains a highly visible appearance in restaurant during entire
shift by remaining at the cashier station and periodically
circulating through the restaurant in order to assist servers, to
respond to any customer requests and to assess the efficiency of
the operation for management.
-Receives payment and processes the transaction on computerized
cash register, counting back change out loud for the protection of
guest and restaurant.
-Verifies accuracy of all items on guest checks by confirming
correct pricing, discounts and method of payment.
-Ensures that all charge vouchers are completely filled out and
verifies dates, charge amount, authorization number and
signature.
-Elicits feedback from departing customers on products and services
in order to improve the operation to increase customer base and
maximize revenues. Takes written notes in order to report comments
to management.
-Distributes and accounts for all checks issued to servers for the
shift by maintaining accurate written check issuance log for entire
shift.
-Counts all revenues received for the day, using calculator and
balancing to cash register reports, immediately alerting management
to discrepancies.
-Balances and reconciles computerized and manual reports at the end
of each shift in order to present accurate and organized daily
business records to the Accounting Department.
-Maintains a clean and attractive restaurant by assisting with
vacuuming, sweeping, general cleaning and sidework duties.
-Checks the proper set-up of tables and seating prior to
opening.
-Immediately reports in writing any maintenance or housekeeping
discrepancies to management.
-Exhibits a professional appearance and maintains a friendly,
cheerful and courteous demeanor at all times.
Keywords: The Lodge at Sonoma Resort, Autograph Collection, Vallejo , Wit & Wisdom Host, Other , Sonoma, California
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