Front Desk Supervisor
Company: The Lodge at Sonoma Resort, Autograph Collection
Location: Sonoma
Posted on: May 26, 2023
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Job Description:
Why us?
Nestled in the heart of Sonoma and mere steps from the unique charm
and history of its Plaza, The Lodge brings this enchanting town to
life in an authentic and nuanced way. Hand-crafted touches pay
homage to centuries of local craftspeople. Programming emphasizes
the process, resulting in a deeper appreciation for the finished
product - be it wine, art, or olive oil. Welcoming associates
display pride and love for the region...a sentiment that is all but
infectious. And tightly woven community connections ensure our
Sonoma resort guests feel like locals, and locals feel like
friends.
Job Overview
Supervises front office staff ensuring an efficient operation
producing excellent results for our customers. Responds in a
professional and courteous manner to arriving, departing and
in-house guests by providing accurate and timely information and
services. Responds to telephone and in-person inquiries regarding
reservations, hotel information and guest concerns.
Responsibilities
-Supervise the operations of the front desk to ensure an optimal
level of service and hospitality is provided to the guests.
-Train, direct the work of, resolve issues/problems and coach and
counsel the front desk team members to ensure a quality
operation.
-Resolve customer issues, complaints, problems in a quick,
efficient manner to maintain a high level of customer satisfaction
and quality service.
-Completes established check-in procedures for arriving guests and
facilitates guest departure in order to close the guest account and
make the room available for the next guest.
-Regularly calculates and/or posts monies, receipts, guest accounts
and other forms of credit using accurate, proper cash handling
methods and established procedures in order to present the customer
with timely and precise hotel charges upon check-out and maintain
accurate hotel records.
-Courteously and accurately answers inquiries from potential guests
and accepts hotel reservations. Uses suggestive selling techniques
to sell room nights, increase occupancy and revenue.
-Maintains good customer relations by keeping abreast of all
in-house and area functions in order to answer questions and
concerns with timely and knowledgeable responses in person and on
telephone.
-Operates the PBX equipment, including, assisting outgoing calls,
scheduling and setting wake-up calls and paging guests.
-Controls cash transactions at the front desk and maintains
complete responsibility for personal bank as specified by hotel
bank agreement policy.
-Maintains a friendly, cheerful and courteous demeanor at all
times.
-Performs other duties as assigned, requested or deemed necessary
by management.
Keywords: The Lodge at Sonoma Resort, Autograph Collection, Vallejo , Front Desk Supervisor, Other , Sonoma, California
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