VallejoRecruiter Since 2001
the smart solution for Vallejo jobs

Member Service Representative Lead

Company: Self-Help Federal Credit Union
Location: Vallejo
Posted on: March 23, 2020

Job Description:

Self-Help is a leading national community development financial institution headquartered in Durham, NC. Since 1980, Self-Help has provided $8.5 billion in financing to 159,000 families, individuals and businesses. It helps drive economic development and strengthen communities by providing responsible financial services; lending to individuals, small businesses and nonprofits; developing real estate; and promoting fair financial practices across the nation. The Self-Help family of nonprofit organizations includes Self-Help Credit Union, Self-Help Federal Credit Union, Self-Help Ventures Fund and the Center for Responsible Lending. Through its credit union network, Self-Help serves over 150,000 people in North Carolina, California, Chicago, Florida and South Carolina. Role Overview: The Member Service Representative Lead (MSR II/L) will report to the MS Supervisor, Assistant Branch Manager or Branch Manager or other designee and will support other MSRs in the absence of a manager, to ensure efficient branch operations during business hours. The MSR II/L provide guidance to others MSRs in promoting and services including opening and/or servicing individual Credit Union deposit products including IRAs, certificates, and money market accounts delivering the highest level customer service, processing member transactions, resolving member account issues, balancing daily settlements, and meeting member needs. The MSR II/L is responsible for accurate and efficient processing of member transactions, promoting products and services, making modifications to accounts, adding account services, opening new accounts, and performing those functions according to the policies and guidelines of the credit union in a friendly, helpful manner Essential Responsibilities: MEMBER SERVICING Initiate and lead conversations to identify and assess member needs. Maintain and enhance member account relationships by providing excellent member service. Process share deposit payments, loan payments, manual payrolls, and account transfers. Disburse cash and check withdrawals. May assist members in opening and/or servicing individual Credit Union deposit products including IRAs, certificates, and money market accounts. Complete member transactions accurately and timely within prescribed limits and guidelines, or seek approval for exceptions. Open new membership accounts and assess for accuracy and compliance Research and address member inquiries about credit union services and accounts. Perform account maintenance as authorized. Promote credit union products and services. Maintain base knowledge of consumer and mortgage loans in order to effectively refer loan products to the consumer and mortgage loan departments. Perform outbound calls to members as needed. Achieve individual and branch growth goals. Identify solutions in support of member needs. Observe all security/internal controls, and be proactive in protecting the credit union by identifying fraudulent or forged documentation and/or activity. CASH HANDLING AND BALANCING Open, close and balance their own cash drawer daily Maintain drawer cash levels within prescribed amounts. Post and Log night, ATM and mail deposits. (Part of dual-control team.) Adhere to general regulatory procedures including requirements of the Bank Secrecy Act and Anti Money Laundering rules Accurate balancing within established time frames. Handle Vault Teller responsibilities. Give approval for overrides on transactions based on authorization limits. Balance ATM per procedures (Part of dual control team). Perform end of day process (e.g. branch balancing, check process, gathering end of day reports). OTHER Support branch operations in the absence of the supervisor, as needed. Open and close branch as needed. Assist with lending tasks under the direction of the Consumer Loan Officer, Assistant Branch Manager and/or Branch Manager, as needed. Participate in branch business development and outreach activities. Assist with branch self-assessments as may be assigned. May respond to electronic requests submitted by members and/or perform outbound calls to members in a professional prompt, efficient and accurate manner. May be called up to assist with translational needs when necessary. Perform other duties and projects as assigned. Credentials, Experience and Skills: Ability to commit to a six (6) day work (when needed). English/Spanish may be required. High School graduate or equivalent. High School graduate or equivalent. 2 years' MSR or equivalent experience required. Prior cash handling and customer service experience Preference for working in organizations that place priority on teamwork and collaboration Strong commitment to our mission - creating economic opportunity for traditionally underserved communities. Ability to maintain a proficient level of knowledge and ability to open and service IRAs, certificates, money market and other credit union deposit products. Excellent customer service skills. Demonstrated ability to communicate effectively - both verbally and in writing. Ability to work flexible work hours including evenings and weekends. May be required to travel to cover other Branches. Working knowledge of computer software systems - New Solutions and Microsoft Office (Excel, Word, and Outlook) and ability to be trained and efficiently operate credit union systems and proprietary software. Keen attention to detail, ability to effectively organize and prioritize work. Analytical and problem-solving skills. Ability to use keyboard and data entry skills Physical Requirements: Frequently requires use of manual dexterity and repetitive motions, primarily with the wrists, hands, and/or fingers. Must be able to occasionally lift and exert force of up to 40 pounds. Compensation: Competitive salary, based on experience, plus a generous benefits package that includes health, dental, life insurance, flexible spending plan, retirement plan, paid parental leave, and domestic partners policy. Self-Help is committed to providing equal employment opportunities to all persons, regardless of race, religion, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression (including transgender status), age, sexual orientation, military and veteran status, class or family status. Bonus/Commission: No

Keywords: Self-Help Federal Credit Union, Vallejo , Member Service Representative Lead, Sales , Vallejo, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Sales Jobs


Sales Development Representative (SDR)
Description: About Us br br Artificial Intelligence AI is transforming the world in almost every industry. Everyone knows only high-quality annotated training data can produce the most accurate machine learning (more...)
Company: Figure Eight
Location: San Francisco
Posted on: 03/29/2020

Sales Lead - San Carlos
Description: Sales Lead - San CarlosPAGE-BREAKPAGE-BREAKApplyPAGE-BREAKPAGE-BREAKSharePAGE-BREAKPAGE-BREAKPosted Date: Mar-10-2020PAGE-BREAKPAGE-BREAKJob ID: 17404PAGE-BREAKPAGE-BREAKJob Function: Retail SalesPAGE-BREAKPAGE-BREAKCity: (more...)
Company: REI (Recreational Equipment Inc)
Location: San Carlos
Posted on: 03/29/2020

Sales Operations Analyst
Description: Title:--Monetization Sales Operations AnalystLocation:--San Francisco, CADuration:--6 MonthsOur client's Monetization Strategy Operations team is looking for a star performer to help accelerate growth (more...)
Company: Synergis
Location: San Francisco
Posted on: 03/29/2020


Inside Sales Trainee Program
Description: The Opportunity: Ferguson is looking to train our future leaders from the ground-up, beginning in our entry-level Inside Sales Trainee Program. How We Train You: College of Ferguson: Invest in your personal (more...)
Company: Ferguson
Location: Sacramento
Posted on: 03/29/2020

Digital Sales Lead
Description: The CompanyHitachi Vantara, a wholly-owned subsidiary of Hitachi, Ltd., guides our customers from what---s now to what---s next by solving their digital challenges. Working alongside each customer, we (more...)
Company: Hitachi Data Systems
Location: San Francisco
Posted on: 03/29/2020

Outbound Sales Development Representative
Description: VoiceLayer see company profile is seeking--an experienced business development professional to execute outbound B2B sales for--our two products, the core--VoiceLayer--developer platform--and our--MODULO--app. (more...)
Company: VoiceLayer
Location: San Francisco
Posted on: 03/29/2020

Member Service Representative II
Description: Position Summary: br br SchoolsFirst FCU's Member Service Representative II provides World Class Member service to Members visiting branch/service center locations. Provides information and promotes (more...)
Company: SchoolsFirst FCU
Location: Sacramento
Posted on: 03/29/2020

Sales Operations Associate II (San Francisco Based)
Description: 60 of Americans are living with a chronic health condition like diabetes or heart disease. 40 are living with more than one. And up to 25 also struggle with mental health. These chronic conditions (more...)
Company: Vida (CA)
Location: San Francisco
Posted on: 03/29/2020

Insurance Sales Agent (476568)
Description: Job DescriptionRole: Insurance Sales Agent Employment Type: Full Time Pay: Commission Based - We pay for performance Successful first year agents average pay of nearly 38K in their first year with second (more...)
Company: Kemper Life
Location: Sacramento
Posted on: 03/29/2020

Inside Sales Lead Coordinator
Description: The Inside Sales Lead Coordinator is responsible for contacting prospective customers about building performance to generate interest in the HVAC, Solar, Battery Backup and Generator programs by delivering (more...)
Company: Right Now Air & Solar
Location: Suisun City
Posted on: 03/29/2020

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Vallejo RSS job feeds