Customer Service Rep -

Company: AppleOne
Location: Sonoma
Posted on: June 15, 2022

Job Description:

Job DescriptionThe customer service representative will act as a liaison to our customers and will respond to all inquiries as well as address and resolve any customer concerns/issues. The goal is to ensure excellent service standards and maintain high customer satisfaction. Ensure that customer inventory and service needs are met or exceeded in a timely fashion while delivering complete support that drives customer satisfaction. In addition to building and maintaining strong relationships with our customer base, this position will support all customer touch points, focusing on quality issues such as case resolution, EDI and coordinating a range of services provided on site with the Operations team. This is an essential position that has direct impact on our company reputation and profitability. Ideal candidate will have prior experience in a customer service role using a CRM software and analyzing data or statistics to identify the customer service level is met. AppleOne is proud to be an Equal Opportunity Employer. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records.

Keywords: AppleOne, Vallejo , Customer Service Rep -, Sales , Sonoma, California