Front Desk Agent
Company: The Lodge at Sonoma Resort, Autograph Collection
Location: Sonoma
Posted on: March 15, 2023
|
|
|
Job Description:
Why us?
Nestled in the heart of Sonoma and mere steps from the unique charm
and history of its Plaza, The Lodge brings this enchanting town to
life in an authentic and nuanced way. Hand-crafted touches pay
homage to centuries of local craftspeople. Programming emphasizes
the process, resulting in a deeper appreciation for the finished
product - be it wine, art, or olive oil. Welcoming associates
display pride and love for the region...a sentiment that is all but
infectious. And tightly woven community connections ensure our
Sonoma resort guests feel like locals, and locals feel like
friends.
Job Overview
Responds in a professional and courteous manner to arriving,
departing and in-house guests by providing accurate and timely
information and services. Responds to telephone and in-person
inquiries regarding reservations, hotel information and guest
concerns.
Responsibilities
-Greets and completes established check-in procedures for arriving
guests on a daily basis, using both manual and computerized
methods, in order to ensure guest are satisfied and in rooms as
requested.
-Facilitates guest departure (check-out) on a daily basis by
following established manual and computer procedures in order to
close guest accounts and open the room for the next sell.
-Regularly calculates and/or posts monies, receipts, guest accounts
and other forms of credit using accurate, proper cash handling
methods and established procedures in order to present the customer
with timely and precise hotel charges upon check-out and maintain
accurate hotel records.
-Courteously answers inquiries and accepts reservations, both in
person and by telephone, by accurately communicating hotel rates
and information and by using suggestive selling techniques to sell
room nights, increase occupancy and revenue.
-Maintains good customer relations by keeping abreast of all
in-house and area functions in order to answer questions and
concerns with timely and knowledgeable responses, in person and on
telephone.
-Operates the PBX equipment by accepting incoming calls, assisting
outgoing calls, scheduling and setting wake-up calls and paging
guests to provide guests with timely and efficient service.
-Controls cash transactions at the front desk and maintains
complete responsibility for personal bank as specified by hotel
bank agreement policy.
-Maintains a friendly, cheerful and courteous demeanor at all
times.
Keywords: The Lodge at Sonoma Resort, Autograph Collection, Vallejo , Front Desk Agent, Sales , Sonoma, California
|
Click
here to apply!
|
