Route Service Representative
Company: Spectraforce Technologies
Location: Sacramento
Posted on: May 4, 2024
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Job Description:
SummaryThe Route Service Representative RSR is the face of Quest
Diagnostics to the public, our customers and acts as an Ambassador
for the company in everything heshe does. This position performs
day to day route operations by serving client needs with regard to
properly tracking, sorting, storing and transporting patient
specimens and other materials including but not limited to supplies
and patient results. Duties and ResponsibilitiesResponsible for
compliance with all processes including and not limited to:
timekeeping, attendance and punctuality, vehicle safety and
cleanliness, safety and OSHA requirements, handheld scanning device
and usage, proper handling and storage of all samples from the
client office to the drop off point, proper packing of specimens
for shipment, end of day vehicle checks, dress code, code of
conduct and all Company Regional Logistics policies and procedures.
Responsible for the safe and timely transportation of specimens,
supplies, reports, equipment and materials to the appropriate
destination. Responsible for operating company vehicle safely as
well as maintaining a valid drivers license and driving record
within acceptable company guidelines. Ensure route is started with
proper equipment tools. i.e., route scanner syncpaper logs, carry
bag, properly prepared coolers for 3 separate thermal storage, dry
ice, cell phone, keys, door hangers, observation reports, etc.
Follow route as scheduledsequenced while allowing for willcall
stops and special pickups. Maintain specimen integrity at all
times, including the utilization of specimen carry bag to transport
specimens from client officelock box to vehicle by temperature.
Follow all scandocumentation requirements including but not limited
to tissueirreplaceable and frozen tracking processes. Place Door
Hanger for willcall clients with no specimens out. Place Door
Hanger for Daily clients who regularly provide specimens but none
are available at scheduled pick up. The RSR is required to notify
their Supervisor andor Team Leader of service issue for a next
morning follow up. Communicate with Dispatch before leaving an area
to ensure willcalls have been cleared. Keep route information,
sequencing and all client notes up to date. Attendance and
punctuality in meetings and training sessions. Meet all training
requirements in a timely manner as assigned. Properly care for and
maintain company equipment including scanners, telephones, vehicles
etc... Communicate any deficiencies with equipment. Document and
provide appropriate client satisfaction information to Logistics
Management. Maintain professionalism and a service orientation with
clients using Everyday Excellence and the Five Guiding Principles.
Demonstrate Everyday Excellence in the Quest Behaviors Agility,
Customer Focus, Transparency, United as One Team and Performance
Oriented. Job Qualifications Work Experience, Physical Mental
Requirements, Knowledge, SkillsRequired Work Experience: Valid
Drivers license with a minimum of 1 year driving experience and
documentation of a Motor Vehicle Record with three moving violation
convictions within the previous 36month period. Preferred Work
Experience: 1 year of experience in a customer service, logistics,
or delivery related job strongly preferred. Physical and Mental
Requirements: Position requires travel Extensive use of phone and
hand held device PC Prolonged standingsittingwalkingdriving Fine
dexterity with handssteadiness Able to lift up to 25 pounds may
occasionally need to lift 40 pounds carrying up to 15 pounds for
several minutes at a time Ability to communicate effectively in
English with clients, supervisors and peers Visionrequires constant
mental visual attention to details as well as ability to see well
in limited light scenarios Balancing Bendingkneeling Pushingpulling
Reachingtwisting Knowledge: General computer knowledge and
experience with handheld scanner equipment preferred. Skills:
Strong customer service skills Strong interpersonal skills Strong
problemsolving skills Strong sense of collaboration Strong
communication skills Strong decisionmaking skills Customer Focus
Integrity Trust Act with a Sense of Urgency Importance Approachable
Service driven Sincere Composure Professionalism Honesty Respect
Patience Knowledgeable Humorous SelfDevelopment Informing Drive for
Results
Keywords: Spectraforce Technologies, Vallejo , Route Service Representative, Sales , Sacramento, California
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